SAP Certified Application Associate - SAP Service Cloud 1811 (C-C4C14-1811) Free Practice Test

Question 1

Which of the following platform can you integrate out of the box with SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A. Microsoft SharePoint

B. MindTouch

C. Google Docs

D. SAP Jam

Correct Answer: B,D

Question 2

Which of the following options need to be considered before you use the data migration templates? Note:
There are 3 correct answers to this question.

A. For each object to be migrated, the CSV fields must be mapped to the fields in the system

B. The template structure is predefined and CANNOT be changed

C. You can upload the data only once

D. You do NOT need to know the definitions of each of the fields

E. There is a template available for each object that allows tool-supported migration

Correct Answer: B,C,D

Question 3

What can you do to give the business user access to the Territory Management work center?

A. Use business scoping for the authorization of Territory Management

B. Create a new business role with the work center and assign it to the business user

C. Assign the business user to a territory

D. Assign the employee to the organizational structure

Correct Answer: C

Question 4

You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.
Which actions do you perform in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A. Configure e-mail channels

B. Build a workflow rile

C. Create social media channels

D. Set up notification of delegates

Correct Answer: A,C

Question 5

When you create items in an installed base, which of the following item categories are supported?

A. Product

B. Installation point

C. Registered product

D. Text

E. Warranty products

Correct Answer: A,C,D

Question 6

Which of the following objects are used as collectors when you release work tickets from SAP Cloud for customer to SAP ERP?
Note: there are 2 correct answers to this questions.

A. Sales order

B. Debit memo request

C. Internal order

D. Contract

Correct Answer: A,B

Question 7

What is the difference between a business user and employee? Note: There are 2 correct answers to this question.

A. Business users can be assigned access right and business roles: employees cannot

B. Employee need to be assigned directly to the organizational structure; business users must not

C. Employee can be assigned access rights and business roles; business user cannot

D. Business users can be created using the data migration template: employee cannot

Correct Answer: A,B

Question 8

Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question.

A. Customer support

B. Employee help desk

C. Partner channel management

D. Vendor management

Correct Answer: A,B

Question 9

When using data migration template for the initial load, which activities are parts of the migration process?
Note: There are 3 correct answers to this question.

A. Realign territory data

B. Find and fix errors in the data file

C. Upload data from the template file

D. Export data to local file

E. Align data fields with input fields

Correct Answer: A,B,D

Question 10

Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A. Reference date

B. Warranty ID

C. Serial ID

D. Customer

Correct Answer: C,D

Question 11

Where can you consume spare parts in SAP ERP for use in an SAP Cloud for Customer work ticket integration scenario?
Note: There are 2 correct answers to this question.

A. Plant stock

B. Special stock

C. Locked stock

D. Consignment stock

Correct Answer: A,D

Question 12

What date type is used in a Date Profile to determine the start of the warranty?

A. Reference date

B. Creation date

C. Requested date

D. Due date

Correct Answer: A

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SAP Certified Application Associate - SAP Service Cloud 1811 (C-C4C14-1811) Free Practice Test