Oracle Knowledge Management Cloud 2019 Implementation Essentials (1Z1-1037) Free Practice Test

Question 1

In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain?
(Choose three.)

A. Dictionary

B. Search Log

C. Language information

D. Rules engine

E. Translations

Correct Answer: A,C,D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 2

Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidents in a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

A. In the Platinum SLA modify the total incident count to 100 and save it.

B. Rename the Platinum SLA, change the total incident value to 100, and save it.

C. Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.

D. Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.

Correct Answer: A

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 3

What two factors are responsible for ranking of an answer? (Choose two.)

A. number of answers linked to that answer

B. solved count based on customer activity

C. number of searches for that answer article

D. display position

Correct Answer: C,D

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 4

Which three types of answers can be added to the knowledge base? (Choose three.)

A. URL

B. HTML

C. TEXT

D. XML

E. File Attachment

Correct Answer: A,B,E

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 5

Which action can be performed on published reports?

A. activate run-time selectable filters

B. enable drill-down links for report levels

C. add page breaks

D. modify report permissions

Correct Answer: A

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 6

Which two statements are true about Connect Web Services? (Choose two.)

A. If there is a requirement to extend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.

B. Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.

C. Connect Web Services should only be used for read-only data.

D. Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.

Correct Answer: B,D

Question 7

What should you do to ensure two published answers are always returned for a specific search word?

A. Create multiple search words associated within a single priority word group.

B. List the search word under Answers Keywords.

C. List the search word under Stop words.

D. Create multiple Priority words that share the same name.

E. List the search word under both Answers Keywords and Stop words.

Correct Answer: B

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Question 8

Your client wants to block all employees' personal details and allow each employee's direct manager to access only the blood group, medical details, emergency contact number for emergency usage.
What kind of filter option should you use to allow a manager to generate an emergency details report?

A. Docked filter

B. Standard Filter

C. Fixed filter

D. Restricted Filter

E. Runtime Selectable filter

Correct Answer: C

Explanation: Only visible for TestSimulate members. You can sign-up / login (it's free).

Welcome to TestSimulate

Oracle Knowledge Management Cloud 2019 Implementation Essentials (1Z1-1037) Free Practice Test