Oracle Fusion Service 2026 Implementation Professional (1Z0-1064-26) Free Practice Test

Question 1

If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the users of the roles who have the "delete activities" access.

B. Remove the "delete activities" role from all the users who have this role.

C. Remove the "delete activities" button from all pages used by the users who have this access.

D. Remove the "delete activities" privilege from all the roles for users who have this access.

Correct Answer: A

Question 2

Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

B. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.

C. VBCS is a visual development tool for creating applications in DCS.

D. DCS is a visual development tool for creating applications in VBCS.

Correct Answer: A,C

Question 3

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service

B. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

C. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects

D. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service

Correct Answer: D

Question 4

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A. The environment was not provisioned correctly and the service module is missing.

B. The team members don't have the Email Administrator Role provisioned.

C. The team members have not established the e-mail feature on the Offerings page.

D. There are no specific e-mail tasks available.

Correct Answer: C

Question 5

In which three situations can default coverage be applied?

A. to a specific customer account

B. for a specific SR status

C. for a specific period of time

D. for a specific SR category

E. globally, to all service requests that do not have any other coverage

Correct Answer: C,D,E

Question 6

Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Validate that the product item is active and published.

B. Validate that Allow Duplicate is selected on the product item.

C. Verify that Eligible for Service is selected on the product item.

D. Verify that Root Catalog is selected on the product groups.

Correct Answer: A

Question 7

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. The hierarchical structure of the categories helps to improve the service request classification.

B. Filter the selection of the product related to the service request, when filtering by a particular category.

C. Categories determine the steps an agent must follow to close the service request.

D. Categories facilitate the assignment of an agent to the service request.

E. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.

Correct Answer: A,D,E

Question 8

Which four statements are correct about hotkeys for Action Commands?

A. They have default values.

B. They allow a user to escalate a service request.

C. They can all be modified.

D. They allow a user to forward a service request.

E. They can be assigned to a custom action script.

F. They allow a user to copy a service request.

Correct Answer: A,B,C,D

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Oracle Fusion Service 2026 Implementation Professional (1Z0-1064-26) Free Practice Test