Last Updated: Aug 30, 2026
No. of Questions: 123 Questions & Answers with Testing Engine
Download Limit: Unlimited
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The MS-720 exam has a reputation for tripping up even experienced professionals, and the 2026 blueprint is no gentler. TestSimulate breaks Microsoft Teams Voice Engineer down into 123 practice questions with verified answers, turning a formidable test into a series of manageable study sessions.
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Teams Voice Engineer |
| Exam Number: | MS-720 |
| Exam Format: | Case studies, Multiple-response, Scenario-based, Multiple-choice |
| Real Exam Qty: | 40-60 |
| Certificate Validity Period: | 2 years |
| Available Languages: | Italian, Portuguese (Brazil), Spanish, English, Chinese (Traditional), French, Korean, German, Japanese, Chinese (Simplified) |
| Exam Duration: | 120 minutes |
| Passing Score: | 700 (on a scale of 1000) |
| Related Certifications: | Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (replacement) |
| Exam Price: | $165 USD |
| Recommended Training: | Official MS-720 Study Guide Microsoft Learn Training Path |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | Microsoft MS-720 Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers; retired June 30, 2023 |
| Pre Condition: | No formal prerequisites; recommended experience with Microsoft Teams, Microsoft 365, PowerShell, and telecommunication technologies |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-720/ |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Optimize network performance | 5-10% | - Plan network topology - Validate network performance - Implement quality of service (QoS) - Assess network requirements |
| Topic 2: Plan and configure Direct Routing | 15-20% | - Design Direct Routing infrastructure - Configure media bypass - Implement call routing policies - Configure Session Border Controller (SBC) - Deploy Survivable Branch Appliance (SBA) |
| Topic 3: Plan and configure Microsoft Teams Phone | 25-30% | - Select PSTN connectivity option - Configure auto attendants and call queues - Plan and design Microsoft Teams PSTN solution - Implement emergency calling - Manage phone numbers - Configure audio conferencing |
| Topic 4: Plan and configure Microsoft Teams clients and devices | 5-10% | - Plan device deployment - Update and monitor devices - Configure IP phones and Teams Rooms - Manage device policies |
| Topic 5: Configure and manage Microsoft Teams Phone for voice users | 15-20% | - Configure voice routing policies - Manage voice applications - Implement call park and call transfer - Assign licenses and policies |
| Topic 6: Monitor and troubleshoot Microsoft Teams Phone | 15-20% | - Resolve Direct Routing issues - Analyze call analytics and logs - Monitor call quality and reliability - Troubleshoot PSTN connectivity |
The MS-720 exam is the official Microsoft exam behind Microsoft Teams Voice Engineer — passing it earns you the Microsoft 365 Certified: Teams Voice Engineer Expert certification, a credential positioned at the Expert level. It is built for candidates who want to validate the skills measured by Microsoft Teams Voice Engineer. Depending on your track, the exam is also linked to the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (replacement) certification, so one pass can move you toward more than one Microsoft credential.
The MS-720 exam presents 40-60 questions to be completed within 120 minutes. That pace leaves little room for second-guessing: read each question carefully on the first pass, flag the ones you want to revisit, and keep moving instead of stalling on a single item. Before exam day, run at least one full timed session in the TestSimulate desktop or online test engine with a comparable question load — a steady rhythm under the clock is a trainable skill, and it is often what separates a pass from a near miss.
To pass the MS-720 exam you need 700 (on a scale of 1000), and the official registration fee is $165 USD. Keep in mind that a failed attempt means paying that fee again in full — retakes are not discounted. Given the cost, self-test before you book: if you can score comfortably above the passing mark on two or three consecutive timed TestSimulate practice tests, your budget is far better spent on the exam itself than on a retake.
No formal prerequisites; recommended experience with Microsoft Teams, Microsoft 365, PowerShell, and telecommunication technologies Because Microsoft revises its certification programs from time to time, treat this as a starting point rather than the final word. Confirm the current eligibility requirements on the official Microsoft exam page before you register.
Registration for the MS-720 exam is handled through the official channels below:
Delivery method: Online proctored or in-person at Pearson VUE test centers; retired June 30, 2023 — pick the option that suits you best when booking your slot.
Microsoft points Microsoft Teams Voice Engineer candidates toward the following official courses:
Official courses build the foundation; pairing them with the 123 MS-720 practice questions from TestSimulate turns that knowledge into exam-day readiness.
Yes. A free PDF demo of the MS-720 practice questions is available, so you can check the question style and answer quality before spending anything. Every purchase also includes 365 days of free updates — whenever Microsoft adjusts the Microsoft Teams Voice Engineer blueprint, your material is refreshed at no cost during that period. After the first year, you can extend the update service at a 50% discount from your member zone.
TestSimulate backs your purchase with a 100% Money Back Guarantee. If you take the corresponding exam within 60 days of purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip together with the official Score Report PDF within 2 days of your exam date; approved claims are processed within 7 days. The guarantee applies only to the exam matching your purchase, the candidate name must match the payer name, and it does not cover attempts taken within 3 days of purchase, candidates who downloaded the material but never sat the exam, expired orders, or free materials. If you would rather keep preparing, you can exchange the product for two free exam preparation packages of equal value and keep the update service on your original purchase.
Delivery is instant: your download is available right after payment, and a copy is emailed to you within one minute. If nothing arrives within 2 hours, check your spam folder and contact our support team. There is no limit on the number of computers you can install the software on.
The Microsoft Teams Voice Engineer syllabus is organized into 6 domains. Among the headline areas are Plan and configure Microsoft Teams clients and devices (5-10%), Plan and configure Direct Routing (15-20%), Optimize network performance (5-10%). Rather than copying every subtopic here, we keep the complete, current outline in the Exam Topics section above — work through it domain by domain with the TestSimulate MS-720 practice questions so nothing on the blueprint catches you off guard.
Question 1
You are optimizing a network to better support voice and collaboration workloads in Microsoft Teams. When the users are at a specific corporate site, you need to prevent the users from adding video during calls.
Solution: You run New-csTeamsMeetingPolicy and set the-AllowIPvideo parameter to SFalse.
Does this meet the goal?
A. No
B. Yes
Question 2
You have a Microsoft Teams Phone deployment. Direct Routing is enabled for all users. The users can place and receive PSTN calls.
You need to create a new user policy to provide four-digit extension dialing for users to call analog endpoints that connect to the Session Border Controller (SBC).
Which three actions should you perform? Each correct answer presents part of the solution.
A. Create a trunk translation rule.
B. Assign an IP phone policy to the users.
C. Create a voice normalization rule.
D. Create an IP phone policy.
E. Create a tenant dial plan.
F. Assign a dial plan to the users.
Question 3
You need to provision a Microsoft Teams-certified common area phone device at a field site. The solution must ensure that a standard user can complete the physical handset tasks without sharing credentials.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Question 4
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company uses Microsoft Teams Calling Plans.
The company acquires a small development team. Currently, users on the team have their own direct inward dial (DID) numbers that have PSTN capabilities.
You migrate the users to Teams.
You need to ensure that the users have phone numbers.
Solution: You run the New-CsHybridTelephoneNumber cmdlet.
Does this meet the goal?
A. No
B. Yes
Question 5
You need to provide Microsoft Teams users with the ability to perform PSTN calling through a Session Border Controller (SBC). Which licenses can you assign to achieve the goal?
A. Microsoft 365 E3 and Microsoft 365 E5
B. Office 365 E3 and Microsoft 365 E3
C. Microsoft 365 E5 and Office 365 E5
D. Office 365 E3 and Office 365 E5
Solutions:
| Question 1 Answer: A | Question 2 Answer: C,E,F | Question 3 Answer: Only visible for members | Question 4 Answer: A | Question 5 Answer: B |
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