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Download Microsoft : MB-910 Questions & Answers as PDF & Test Software

Last Updated: Aug 28, 2026

No. of Questions: 161 Questions & Answers with Testing Engine

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Certification blueprints shift, and stale study material is worse than none at all. TestSimulate keeps the MB-910 question set aligned with the current Microsoft Dynamics 365 Fundamentals (CRM) exam, and every purchase in 2026 includes 365 days of free updates.

Microsoft MB-910 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 Fundamentals (CRM)
Exam Number:MB-910
Exam Duration:60 minutes
Exam Price:$99 USD
Exam Format:Multiple-choice, Multiple-select
Passing Score:700
Real Exam Qty:40-50
Related Certifications:Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Available Languages:Korean, Japanese, English, Chinese (Simplified)
Certificate Validity Period:Certification does not expire
Sample Questions:Microsoft MB-910 Sample Questions
Exam Way:Online proctored exam available through Pearson VUE
Pre Condition:No formal prerequisites required; however, basic understanding of CRM concepts is recommended
Official Syllabus URL:https://learn.microsoft.com/en-us/certifications/exams/mb-910

Microsoft MB-910 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%)25-30%- Describe the core capabilities of Dynamics 365 Sales
  • 1. Describe the quote-to-cash workflow
  • 2. Describe the sales automation capabilities
  • 3. Describe the opportunity management workflow
- Describe the sales management capabilities
  • 1. Describe territory management
  • 2. Describe lead and opportunity management
  • 3. Describe sales analytics
  • 4. Describe forecasting
Topic 2: Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%)10-15%- Describe the Field Service mobile app
  • 1. Describe the mobile app capabilities
- Describe the core capabilities
  • 1. Describe work order management
  • 2. Describe connected Field Service and IoT integration
  • 3. Describe Resource Scheduling Optimization
Topic 3: Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%)25-30%- Describe the core capabilities of Dynamics 365 Customer Service
  • 1. Describe the omnichannel experience
  • 2. Describe knowledge management capabilities
  • 3. Describe the case management capabilities
- Describe customer service insights
  • 1. Describe dashboards and analytics
  • 2. Describe AI insights for customer service
  • 3. Describe Customer Service Historical analytics
Topic 4: Describe the capabilities of shared features (10-15%)10-15%- Describe the common elements
  • 1. Describe the out-of-box entities
  • 2. Describe the user experience
  • 3. Describe security roles and teams
  • 4. Describe communications and collaboration
- Describe reporting and analytics capabilities
  • 1. Describe the intelligence capabilities
  • 2. Describe reporting in Dynamics 365
Topic 5: Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%)10-15%- Describe segments and leads
  • 1. Describe account and contact management
  • 2. Describe customer segments
  • 3. Describe lead management
- Describe the marketing capabilities
  • 1. Describe event management capabilities
  • 2. Describe email marketing features
  • 3. Describe the core capabilities of Dynamics 365 Marketing

Microsoft Dynamics 365 Fundamentals (CRM) FAQ: What Candidates Ask Most

The MB-910 exam is the official Microsoft exam behind Microsoft Dynamics 365 Fundamentals (CRM) — passing it earns you the Microsoft Dynamics 365 Fundamentals certification, a credential positioned at the Fundamentals level. It is built for candidates who want to validate the skills measured by Microsoft Dynamics 365 Fundamentals (CRM). Depending on your track, the exam is also linked to the Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification, so one pass can move you toward more than one Microsoft credential.

The MB-910 exam presents 40-50 questions to be completed within 60 minutes. That pace leaves little room for second-guessing: read each question carefully on the first pass, flag the ones you want to revisit, and keep moving instead of stalling on a single item. Before exam day, run at least one full timed session in the TestSimulate desktop or online test engine with a comparable question load — a steady rhythm under the clock is a trainable skill, and it is often what separates a pass from a near miss.

To pass the MB-910 exam you need 700, and the official registration fee is $99 USD. Keep in mind that a failed attempt means paying that fee again in full — retakes are not discounted. Given the cost, self-test before you book: if you can score comfortably above the passing mark on two or three consecutive timed TestSimulate practice tests, your budget is far better spent on the exam itself than on a retake.

No formal prerequisites required; however, basic understanding of CRM concepts is recommended Because Microsoft revises its certification programs from time to time, treat this as a starting point rather than the final word. Confirm the current eligibility requirements on the official Microsoft exam page before you register.

Yes. A free PDF demo of the MB-910 practice questions is available, so you can check the question style and answer quality before spending anything. Every purchase also includes 365 days of free updates — whenever Microsoft adjusts the Microsoft Dynamics 365 Fundamentals (CRM) blueprint, your material is refreshed at no cost during that period. After the first year, you can extend the update service at a 50% discount from your member zone.

TestSimulate backs your purchase with a 100% Money Back Guarantee. If you take the corresponding exam within 60 days of purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip together with the official Score Report PDF within 2 days of your exam date; approved claims are processed within 7 days. The guarantee applies only to the exam matching your purchase, the candidate name must match the payer name, and it does not cover attempts taken within 3 days of purchase, candidates who downloaded the material but never sat the exam, expired orders, or free materials. If you would rather keep preparing, you can exchange the product for two free exam preparation packages of equal value and keep the update service on your original purchase.

Delivery is instant: your download is available right after payment, and a copy is emailed to you within one minute. If nothing arrives within 2 hours, check your spam folder and contact our support team. There is no limit on the number of computers you can install the software on.

The Microsoft Dynamics 365 Fundamentals (CRM) syllabus is organized into 5 domains. Among the headline areas are Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%) (25-30%), Describe the capabilities of shared features (10-15%) (10-15%), Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%) (25-30%). Rather than copying every subtopic here, we keep the complete, current outline in the Exam Topics section above — work through it domain by domain with the TestSimulate MB-910 practice questions so nothing on the blueprint catches you off guard.

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions:

Question 1

A company uses Dynamics 365 Sales.
You disqualify a lead. On a later date, the lead shows interest in buying a product that the company sells.
You need to convert the lead to an opportunity and retain all available history.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Qualify the reactivated lead to an opportunity.
B. Create a copy of the lead with data from the original lead.
C. Qualify the closed lead as an opportunity.
D. Use the Reactivate Lead functionality to reopen the lead.
E. Convert the copied lead to an opportunity.


Question 2

You work for a job placement agency that uses Dynamics 365 Project Operations.
A client needs an expert plumber to handle an emergency situation at their office. You need to identify an expert plumber for the client.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A. Open the Resource Utilization board and filter by the term expert plumber.
B. Open the Schedule board and filter by the term expert plumber.
C. Open the Resource Manager Dashboard and filter Role Utilization by the term expert plumber.
D. Open the client's project Gantt chart and filter by the term expert plumber.


Question 3

A company plans to implement Dynamics 365 Sales. Which two out-of-the-box features can you use to capture leads? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Dynamics 365 Commerce
B. emails
C. CSV files
D. Dynamics 365 Customer Insights


Question 4

You are a project manager for a company that uses Dynamics 365 Project Operations.
You need to determine whether a specific resource has availability to work on a project.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.


Question 5

A company sells and services clothing washing machines and dryers. The company uses Dynamics 365 Field Service.
You need to proactively monitor customer's equipment to identify problems and maintenance needs. Which two Connected Field Service options can you use?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Azure IoT Central
B. Azure IoT Hub
C. Dynamics 365 mobile app
D. Dynamics 365 Remote Assist integration


Solutions:

Question 1
Answer: A,C
Question 2
Answer: A,B
Question 3
Answer: B,C
Question 4
Answer: Only visible for members
Question 5
Answer: A,B

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