Last Updated: Aug 05, 2026
No. of Questions: 444 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security | 28% | - Threat prevention
|
| Topic 2: Software Troubleshooting | 23% | - Mobile and application troubleshooting
|
| Topic 3: Operating Systems | 28% | - OS installation and configuration
|
| Topic 4: Operational Procedures | 21% | - Documentation and professionalism
|
1. A scammer is attempting to extract confidential information through phone calls. Which of the following best describes the social engineering attack that the scammer is using?
A) Vishing
B) Pretexting
C) Whaling
D) Phishing
2. A user cannot find multiple files on their machine. A technician finds that the files have been renamed with a different extension. The files cannot be opened when changed back to the original file type. Additionally, the user reports receiving pop-ups that request cryptocurrency payments. Which of the following steps should the technician take next?
A) Scan the system after updating anti-malware.
B) Tum off the machine and restart it in Safe Mode.
C) Reimage the machine and restore files from backup.
D) Remove the machine from the network.
3. A technician is setting up a new work phone for a user. The company requires that all phones be compliant with business standards and be up to date on all OS patches. Which of the following should the technician use to meet the requirements?
A) Content filtering
B) MDM
C) BYOD
D) Antivirus software
4. MFA for a custom web application on a user's smartphone is no longer working. The last time the user remembered it working was before taking a vacation to another country. Which of the following should the technician do first?
A) Escalate to the website developer.
B) Verify the date and time settings.
C) Apply mobile OS patches.
D) Uninstall and reinstall the application.
5. Which of the following provides disk encryption on computers running a Windows OS?
A) FileVault
B) PowerShell
C) Private Key
D) BitLocker
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
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