A. An organizational alignment assessment

B. An organizational culture assessment

C. An organizational change capacity assessment

D. An organizational change readiness assessment

A. Lessons learned evaluation plan

B. Measurement and benefits realization plan

C. Project schedule and plan

D. Change definition and scope plan

A. Provide regular updates on the change initiative status

B. Delegate sponsorship responsibilities to other stakeholders

C. Communicate directly to front-line staff about change initiative

D. Engage lower and mid-level managers instead

A. Change current communications channels, tools and methods to focus on customer satisfaction

B. Revise the current vision statement to include a focus on customer satisfaction

C. Design and conduct a lessons learned evaluation at the end of the project and share improvements for future change programs

D. Change objectives and goals focused on improving customer satisfaction

A. The skills and competencies needed to perform in the changed environment

B. The impact a change brought to an individual

C. The current training methods and tools

D. The methods of developing a useful training strategy

A. Email is too old school; we need modern messaging to reflect adoption of changing times

B. Some email spam filters may prevent their delivery

C. People retain more if communication is delivered in various formats

D. The email could become too routine and people will quit reading them

A. Assessing the change impact

B. Identifying stakeholders

C. Assessing sponsorship

D. Assessing benefits realized

A. Stakeholder engagement plan

B. Human resource plan

C. Transition plan

D. Sustainability plan

A. SWOT analysis, training strategy, stakeholder analysis and a vision statement

B. Stakeholders and sponsors, training strategy, feedback channels and messaging frequency and engagement strategy

C. Communication, performance management, rewards and recognition, and continuous process improvement

D. Establishing timelines, continuous process improvement, training strategy and a vision statement

A. Organizational vision, mission, values, business case and strategic planning

B. Organization vision/mission/values, stakeholder analysis and charter

C. Business case, charter and strategic plan

D. Business case, stakeholder analysis and strategic plan

A. Project plan is the master and the change manager has to follow this plan

B. Project plan and change plan should be independent from each other

C. Project plan and change plan should be aligned

D. Change plan is the master and project plan has to follow it

A. The size of the change, the time and the budget needs for successful implementation

B. The organization's history of failed change efforts

C. The ability of the key stakeholders to adopt the change proposed

D. The satisfaction level of the people in the organization

A. Readiness assessment

B. Risk assessment

C. Skill gap analysis

D. Sponsorship planning

A. Informal communication

B. Stakeholder analysis

C. Clear metrics

D. Tools