Download EXIN : ITILFND_V4 Questions & Answers as PDF & Test Software
Updated: Sep 02, 2026
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EXIN ITILFND_V4 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL 4 Foundation |
| Exam Number: | ITILFNDv4 |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Available Languages: | Spanish, French, Italian, German, Portuguese, Chinese, Japanese, English |
| Passing Score: | 65% |
| Exam Format: | Multiple Choice |
| Related Certifications: | ITIL 4 Foundation |
| Sample Questions: | EXIN ITILFND_V4 Sample Questions |
| Exam Way: | Online or Test Center (Pearson VUE / EXIN) |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-service-management/itil-4-foundation |
EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the purpose and components of the ITIL service value system | - Continual Improvement - Practices - Governance - Guiding Principles - Service Value Chain |
| Understand the key concepts of service management | - Describe the key concepts of creating value with services - Recall the definition of service, utility, warranty, customer, user, service management, sponsor |
| Know the purpose and key terms of 15 ITIL practices | - Continual Improvement - Service Level Management - Problem Management - Monitoring and Event Management - Service Desk - Change Control - IT Asset Management - Release Management - Supplier Management - Incident Management - Service Request Management - Service Configuration Management - Relationship Management - Deployment Management - Information Security Management |
| Understand the activities of the service value chain | - Plan - Deliver & Support - Improve - Engage - Design & Transition - Obtain/Build |
| Understand how the ITIL guiding principles can help an organization adopt and adapt service management | - Think and work holistically - Keep it simple and practical - Start where you are - Collaborate and promote visibility - Focus on value - Progress iteratively with feedback - Optimize and automate |
| Understand the four dimensions of service management | - Partners and Suppliers - Information and Technology - Organizations and People - Value Streams and Processes |
EXIN ITIL 4 Foundation Sample Questions:
Question 1
What describes the steps needed to create and deliver a specific service to a consumer?
A. Service level management
B. Practices
C. A value stream
D. Service management
Question 2
Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?
A. Deployment management
B. Service configuration management
C. Change control
D. Release management
Question 3
Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?
A. Start where you are
B. Collaborate and promote visibility
C. Progress iteratively with feedback
D. Think and work holistically
Question 4
Which will NOT be handled as a service request?
A. A complaint about a support team
B. The provision of a laptop
C. The replacement of a toner cartridge
D. The degradation of a service
Question 5
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
A. Customer engagement
B. Business metrics
C. Customer feedback
D. Operational metrics
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: A |
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