Download Salesforce : FS-Con-101 Questions & Answers as PDF & Test Software
Updated: Sep 04, 2026
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Salesforce FS-Con-101 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Field Service Consultant |
| Exam Number: | FS-Con-101 |
| Real Exam Qty: | 60 |
| Available Languages: | English |
| Passing Score: | 63% |
| Exam Price: | USD 200 |
| Certificate Validity Period: | Maintenance required with each release cycle |
| Related Certifications: | Salesforce Certified Service Cloud Consultant |
| Exam Format: | Multiple Select, Multiple Choice |
| Exam Duration: | 105 minutes |
| Sample Questions: | Salesforce FS-Con-101 Sample Questions |
| Exam Way: | Online (Proctored) or Onsite (Testing Center) |
| Pre Condition: | Salesforce Administrator credential is recommended |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/fieldserviceconsultant |
Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Field Service Mobile App | 10% | - Explain how to use the Field Service mobile app to perform field service tasks - Demonstrate how to configure offline data and push notifications - Given a scenario, determine the appropriate configuration for the Field Service mobile app |
| Topic 2: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Topic 3: Managing Work Orders | 23% | - Distinguish between work order line item types and their usage - Apply the appropriate product and price book configurations for a scenario - Explain the work order lifecycle and applicable statuses - Given a scenario, configure work order processes, parameters, and field settings |
| Topic 4: Asset and Maintenance Management | 5% | - Given a scenario, determine the appropriate asset management setup - Explain how maintenance plans and maintenance rules are used |
| Topic 5: Managing Scheduling and Dispatch | 28% | - Explain the usage of complex work and work capacity - Demonstrate how to use the dispatcher console - Given a scenario, determine the appropriate dispatch and scheduling settings - Determine the appropriate optimization rules and service objectives for a scenario - Explain the difference between global, local, and emergency scheduling |
| Topic 6: Managing Resources | 16% | - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Explain the relationships between service territories, operating hours, and shifts - Demonstrate how to use time off to manage resource availability |
| Topic 7: Inventory and Order Management | 10% | - Explain the inventory and order management process - Given a scenario, determine the appropriate settings for product item tracking - Distinguish between product items, product item transactions, and product requests |
| Topic 8: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
Salesforce Certified Field Service Consultant Sample Questions:
Question 1
Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers' customers?
A. Earliest Start Permitted, Due Date
B. Arrival Window Start, Arrival Window End
C. Scheduled Start, Scheduled End
D. Actual Start, Actual End
Question 2
Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?
A. Work Orders with Products Consumed
B. Work Orders with Work Order Line Items
C. Work Orders with Service Appointments
D. Service Appointments and Service Appointment Line Items
Question 3
universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?
A. mini page layouts
B. visual force page
C. page layouts
D. field sets
Question 4
Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers
A. Appointment List
B. Gantt
C. Color Palettes
D. Gantt Map
Question 5
The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers
A. Select a Service Appointment from the list, use the "Edit" action and allocate the Resource.
B. Select a Service Appointment from the list, use the "Change Status" action and "Dispatch."
C. Select multiple Service Appointments from the list and bulk schedule them.
D. Select a Service Appointment from the list and use the "Schedule" action.
E. gy Select a ServiceAppointment from the list, use the "Candidates" action, and select the best time slot.
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: A,C | Question 5 Answer: C,D,E |
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