Download SAP : C-C4C14-1811 Questions & Answers as PDF & Test Software
Updated: Sep 01, 2026
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SAP C-C4C14-1811 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1811 |
| Exam Number: | C-C4C14-1811 |
| Exam Format: | Multiple Choice, Multiple Response |
| Certificate Validity Period: | Retired, no longer active; standard SAP associate validity 2 years when active |
| Exam Duration: | 180 minutes |
| Related Certifications: | SAP Certified Application Associate - SAP Cloud for Customer |
| Real Exam Qty: | 80 |
| Available Languages: | English |
| Passing Score: | 63% |
| Exam Price: | $549 USD |
| Recommended Training: | SAP Official Learning Journey SAP Service Cloud Implementation Training |
| Exam Registration: | Pearson VUE SAP Training Shop |
| Sample Questions: | SAP C-C4C14-1811 Sample Questions |
| Exam Way: | Online proctored or at authorized Pearson VUE test centers |
| Pre Condition: | Basic knowledge of SAP Service Cloud / Cloud for Customer; practical project experience recommended; no mandatory prerequisite exams |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4c14_1811-sap-certified-application-associate--sap-service-cloud-1811-g/ |
SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Organizational Management | 8%-12% | - Work distribution rules - Organizational structure setup |
| Reporting and Analytics | 8%-12% | - Basic custom reporting - Standard reports and dashboards |
| Service Request Management | 12%-16% | - Create and process service tickets - Escalation and routing rules - Service level agreements (SLA) |
| Implementation Basics | 8%-12% | - SAP implementation methodologies - Solution configuration and fine-tuning |
| Registered Products | <8% | - Use in service tickets |
| Integration | 8%-12% | - System integration best practices - Pre-packaged integration scenarios |
| Warranty Management | <8% | - Warranty determination and processing |
| User Management | 8%-12% | - Maintain employees, business roles and users - Set up data access restrictions |
| Administrative Configuration | 8%-12% | - Approval processes - Business configuration activities |
| Installed Base | <8% | - Use in service tickets |
| Service Contracts | 8%-12% | - Contract creation and assignment - Entitlement determination |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Question 1
Which of the following prepackaged mashups exist for SAP Cloud for customer?
A. Mind touch
B. Hotmail
C. SAP Jam
D. Google Maps
Question 2
Which of the following options need to be considered before you use the data migration templates? Note:
There are 3 correct answers to this question.
A. For each object to be migrated, the CSV fields must be mapped to the fields in the system
B. The template structure is predefined and CANNOT be changed
C. You can upload the data only once
D. You do NOT need to know the definitions of each of the fields
E. There is a template available for each object that allows tool-supported migration
Question 3
How would the integration of SAP JAM with SAP Cloud for Customer benefits service agents? Note: There are 2 correct answer to this question.
A. They can navigate to SAP JAM to search for Knowledge Base articles
B. They can attach Knowledge Base articles to tickets
C. They can view Knowledge Base group updates in the Feed pane
D. They can edit Knowledge Base articles in the agent workspace
Question 4
Which of the following functions can you perform using the Language Adaptation tool?
A. Translate work center and view labels
B. Translate extension field labels
C. Translate notes entered by a user
D. Translate all buttons
Question 5
You create a custom report
Which of the following activities can you perform as a
Note: There are 2 correct answers to this question.
A. Create a report view in a web browser
B. Assign the report to a work center
C. Add key figures and characteristics
D. Change the data source
Solutions:
| Question 1 Answer: B,C | Question 2 Answer: B,C,D | Question 3 Answer: A,C | Question 4 Answer: B | Question 5 Answer: B,D |
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