Download Salesforce : AI-201 Questions & Answers as PDF & Test Software
Updated: Jul 16, 2026
No. of Questions: 315 Questions & Answers with Testing Engine
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Salesforce Certified Agentforce Specialist Sample Questions:
1. An Agentforce Specialist at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time, UC wants to help prep the sales team for calls by:
- Summarizing past purchases
- Displaying products the contact has shown interest in (with data
captured via Data Cloud)
- Providing a recap of past email and phone conversations that have
transcripts
Which approach should the Agentforce Specialist recommend to achieve this goal?
A) Fine-tune the standard foundational model due to the complexity of the data.
B) Deploy UC's own custom foundational model on this data first.
C) Use a prompt template grounded on CRM and Data Cloud data using standard foundation models.
2. An Agentforce agent must retrieve data from Salesforce and an external system. What is the recommended approach?
A) Copy external data into prompts manually
B) Train the LLM on external data
C) Use Apex or Flow with external integrations
D) Disable grounding
3. When using a prompt template, what should an Agentforce Specialist consider with their grounding data and chosen model?
A) Review the token limit in the Einstein Trust Layer.
B) Ensure queries used for grounding employ offset so the token limits of models are not exceeded.
C) Review the model limitation in Prompt Builder versus the grounding data size.
4. An administrator at Universal Containers has successfully deployed a new agent from a sandbox to production using a change set. The agent uses a prompt template that invokes a Salesforce flow to perform a complex calculation. In production, when users interact with the agent, it fails with an error message every time the flow is supposed to run. The flow was included in the change set and is present in production. What is the most likely cause of this issue?
A) The change set did not include the dependent Apex classes for the flow.
B) The flow was not manually activated in the production org after the deployment.
C) The user in production does not have permission to run the flow.
5. Universal Containers has PDF maintenance guides in an external folder, not yet in Salesforce.
The team wants a standard, clicks-only setup for the Service Agent to use these documents.
Which approach should the Agentforce Specialist implement?
A) Configure Data Cloud to ingest file attachments and create custom index and retriever for product record and attachment data.
B) Upload the PDFs as File source in the Agentforce Data Library which will build a Search Index, and create a retriever to ground responses from those documents.
C) Paste external PDF links into topic instructions and rely on the model to follow them, avoiding configuration of a retrieval source, index, or retriever action.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B |
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